FAQ

Working with Artistic Stone

Here’s some important customer information about working with Artistic Stone Architectural Products, LLC.

Does Artistic Stone offer a product warranty?

Artistic Stone Architectural Products grants customers a limited product warranty which ensures that its stone casting will be free from defects in material and workmanship for five years from the initial date of purchase.

How do I place an order with Artistic Stone?

Our product consultant staff are available Monday to Friday, from 8:00 a.m. to 5:00 p.m., Pacific Standard Time. to provide product and technical support, pricing, shipping information, and estimating services.

What payment options are available?

In most cases, payment in full is required before an order be scheduled for shipment, or before production can begin on custom designs.

How will my architectural product be delivered?

Shipping costs are not included in the price of materials. Artistic Stone Architectural Products or your installer will deliver locally at little or no cost (depending on load size), however, deliveries outside the Portland Metro area require the customer to furnish equipment and labor to unload the product on-site.

Who will install my architectural product?

Artistic Stone Architectural Products recommends E&L General Contractors, a certified precast concrete installation team. E&L’s experience with our products is unmatched, and they’re fully compliant with local building codes and inspections.